Delivery Information

Delivery Options

Standard Delivery

  • 3-5 working days
  • £3.99 or free when you spend £50 or more
  • Tracked service
  • Evening and weekend delivery available

Next Day Delivery

  • Order by 10pm for next day delivery
  • £5.99
  • Available Monday to Saturday
  • Excludes bank holidays

Click & Collect

  • Free to collect from stores
  • Ready in 3 hours
  • Over 200 stores nationwide
  • 7 days to collect your order

International Delivery

  • Available to selected countries
  • Delivery times vary
  • Customs charges may apply
  • Tracked service

Delivery Charges

UK Mainland

  • Standard: £3.99 (free over £50)
  • Next Day: £5.99
  • Large items: £10

Northern Ireland

  • Standard: £5.99
  • Large items: £15

Scottish Highlands & Islands

  • Standard: £7.99
  • Large items: £20

Delivery Times

Processing Time

  • Orders processed within 24 hours
  • Weekend orders processed on Monday
  • Bank holidays may cause delays

Delivery Hours

  • Monday to Saturday: 7am to 10pm
  • Sunday: 9am to 6pm
  • Evening slots available

Track Your Order

Tracking Information

  • Tracking number emailed when dispatched
  • Real-time tracking updates
  • SMS notifications available
  • Delivery alerts

Large Items Delivery

Special Requirements

  • Two-person delivery team
  • Ground floor delivery only
  • Cannot be taken upstairs
  • 30-minute time slot

Installation Services

  • Basic installation available
  • Additional charges apply
  • Book at time of ordering

Delivery Problems

Failed Delivery

  • Two delivery attempts made
  • Card left with instructions
  • 7 days to rearrange delivery
  • £2.50 redelivery fee

Missing Items

  • Report within 14 days
  • Investigation process
  • Replacement or refund offered

Damaged Items

  • Report within 48 hours
  • Photos required
  • Collection arranged
  • Replacement sent

Special Delivery Services

Evening Delivery

  • Available for £2.99
  • 6pm to 10pm slot
  • Must be selected at checkout

Saturday Delivery

  • £3.99 additional charge
  • All day Saturday
  • Order by Friday 10pm

Sunday Delivery

  • £4.99 additional charge
  • 9am to 6pm
  • Order by Saturday 10pm

Click & Collect Information

Collection Process

  • Email when ready to collect
  • Bring confirmation email and ID
  • Store staff will assist you
  • Free parking available

Collection Times

  • Monday to Saturday: 8am to 8pm
  • Sunday: 10am to 4pm
  • Bank holidays: vary by store

International Delivery

Delivery Destinations

  • European Union countries
  • USA and Canada
  • Australia and New Zealand
  • Selected other countries

International Charges

  • Varies by destination
  • Calculated at checkout
  • Includes tracking and insurance

Important Information

Address Details

  • Please check address carefully
  • Cannot redirect once dispatched
  • Signature required
  • Safe place delivery available

Bank Holidays

  • No deliveries on bank holidays
  • Orders processed next working day
  • Christmas schedule published separately

Contact Information

Delivery Queries

Last Updated: September 2023