Returns and Cancellations

Returns Policy

28-Day Return Period
We offer a 28-day return policy from the date of delivery. Items must be in original condition with tags attached and original packaging.

Return Methods

In-Store Returns

  • Free returns at any store
  • Bring your order confirmation
  • Valid ID required
  • Instant refund processing

Postal Returns

  • Use our free returns portal
  • Print label at home
  • Drop at any Post Office
  • 5-7 day processing time

Non-Returnable Items

  • Earrings for hygiene reasons
  • Swimwear if hygiene seal broken
  • Customised items
  • Gift cards

Refund Process

Refund Timeline

  • In-store: Immediate to card
  • Postal: 5-7 working days after receipt
  • Refund to original payment method
  • Email confirmation sent

Exchange Options

  • Size and colour exchanges
  • In-store or online
  • No additional postage charges
  • Subject to stock availability

Cancellations

Before Dispatch

  • Cancel anytime before dispatch
  • Full refund processed
  • Contact customer services
  • 2-hour processing time

After Dispatch

  • Cannot cancel after dispatch
  • Use returns process instead
  • Return costs refunded if faulty

Faulty Items

Reporting Faults

  • Report within 30 days
  • Photos helpful for assessment
  • Return postage refunded
  • Replacement or refund offered

Faulty After 30 Days

  • May qualify under warranty
  • Manufacturer assessment
  • Repair or replacement offered

Return Conditions

Acceptable Condition

  • Unworn and unwashed
  • Original tags attached
  • Undamaged packaging
  • All accessories included

Return Costs

  • Free returns in UK
  • Customer pays international return postage
  • £2.50 fee for missing labels

Special Circumstances

Duplicate Orders

  • Contact within 14 days
  • Free collection arranged
  • Full refund including postage

Wrong Items Sent

  • Report within 7 days
  • Free returns label provided
  • Correct items expedited

Christmas Returns

Extended Period

  • Purchases from 1st November
  • Return until 31st January
  • Standard conditions apply

Gift Returns

Without Receipt

  • Exchange or gift card offered
  • Current selling price used
  • Security tag must be present

With Gift Receipt

  • Full refund to gift card
  • 28 days from receipt date
  • Original payment method not available

International Returns

Return Address

  • Use address provided on label
  • Customs documentation required
  • Return costs not refunded

Refund Processing

  • 10-14 working days
  • Original shipping not refunded
  • Currency conversion may apply

Click & Collect Returns

Collection Point Returns

  • Return to any collection point
  • Same as store return process
  • ID and confirmation required

Online Returns

  • Use online portal
  • Follow postal return process
  • Free returns label

Contact Information

Returns Queries

Important Notes

Proof of Purchase

  • Keep receipt safe
  • Email confirmation accepted
  • Bank statement sufficient for exchanges

Sale Items

  • Same returns policy applies
  • Must meet standard conditions
  • Refund at purchase price

Last Updated: September 2023